How we use your information
This privacy notice provides information about the ways in which Direct IT collects, stores, shares or keeps personal information provided by our customers.
Using our website:
The search facility on our website is an internal search function and only returns information that appears on the website.
Online Contact Forms:
Some of our online services may require additional information such as your name, email address and telephone contact number depending on the nature of the form being used.
When a client uses our online forms, a session cookie is created. This creates a unique identifier, ensuring that your personal information can only be attached to your application, guarding against fraudulent activity. The session cookies have a short lifespan and ‘time-out’ after a short period of time. The cookies are not logged by Direct IT and we do not retain a record.
Calling our Office:
Direct IT Internal phone system records the following:
- Caller ID
- Date / Time of Call received
- Nature of the call via our internal recording system
- Details that may be passed from the client to the operator.
All calls are recorded and kept up to 60 days for quality and training purposes.
Any emails sent to us are recorded and forwarded to the relevant section. The sender’s email address will remain visible to all staff tasked with dealing with the query. Please be aware that it is the sender’s responsibility to ensure that the content of their emails is within the bounds of the law. Unsolicited material of a criminal nature will be reported to the relevant authorities and blocked.
Making a complaint to us:
When we take on a complaint, a file is generated. This will usually contain personal information about the complainant and any other individuals involved in the complaint.
We will only collect personal information that is necessary to investigate the complaint. We do gather and publish case studies and statistical information on the number and type of cases we process, but all information is anonymised and does not identify any individual.
We will usually have to disclose the complainant’s identity to whomever the case is against. We will try to facilitate a complainant who wishes to remain anonymous, but if a case proceeds it is generally inevitable that the identities of both parties are revealed. This is to ensure fairness in the legal process.
If sensitive personal data is collected for the purposes of a complaint, appropriate measures will be taken to ensure that it is safely processed.
The information contained in complaint files will be kept in line with our retention policy. This means that information will be held for six years from the last date of action on the file. It will be kept in a secure environment and available only to those who need to access it.
Access to personal information:
Direct IT will respond to requests made via our Data Access Request Policy. as per the Data Protection Act. 1988/2003.
Updated 1st May 2018.
What is a cookie?
A cookie is a small piece of data that may be stored on your computer or mobile device. It allows a website “remember” your actions or preferences over a length of time.
Further information on cookies can be found at http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm
How are they used on this site
This site uses 2 different types of cookie,
- Session Cookies
- Persistent Cookies
Session Cookies are temporary cookies that are not stored on your computer or mobile device. They are used as part of the registration process for security purposes. A session cookie is also used to remember your language preference when viewing the site. These session cookies are erased when you close your browser.
Persistent cookies are those placed on your computer or mobile device for a pre-determined length of time when you visit this site. This site only places cookies that are specific to this site.
Cookies used on www.direct-it.ie
Direct IT has introduced Google Analytics to assist us in redeveloping our website to ensure we provide relevant information in an easily accessible format.
Google Analytics Cookies used on this site
|12 months from last visit
|Used to distinguish visitors to site
Used to throttle request rate
Used to throttle request rate
|12 months from last visit
|Used to distinguish visitors and pages visited. Records a unique ID, the date and time of first visit, time of current visit and total number of visits made
30 minutes from last visit
|Used to determine new sessions or visits. Stores the number of page views in current visit and start time of visit
|Used to note that the visit has ended when browser is closed
|Records the site you may have linked to our page from. Only records data if you clicked on a link to our site from a different website
The following cookies are used specifically on this site:
|Records if you have clicked in the Cookie Notification and therefore does not display notification
|Session Cookie, part of the LogMeIn Rescue system used for the Six Digit Pin.
Within your browser you can choose whether you wish to accept cookies or not. Different browsers make different controls available to you and so we provide links below to popular browsers’ instructions on how you can do this. Generally, your browser will offer you the choice to accept, refuse or delete cookies at all times, or those from providers that website owners use ("third party cookies"), or those from specific websites.
Changes to our Privacy Statement:
This is a live document, under regular review. This policy was last updated in May 2018
How to contact us:
If you require further information regarding our Privacy Statement, you can contact us at:email@example.com or write to us at: Direct IT, Barrack Street, Cahir. Co. Tipperary