Your Responsibility:

If your product is capable of storing software programs, user data and other information, you should ensure regular, weekly (at least) backups are in place. 3 forms of backup are recommended. copies of the information contained on your system via an external source such as an external hard drive, cloud storage etc. to protect the contents and as a precaution against possible operational failures.

Direct I.T. are not responsible for personal data and/or data loss.

 

ADDITIONAL EQUIPMENT AND SUPPORT:

Availability of Support:

Telephone Support is available to each individual customer from Monday to Friday (9am to 6.00pm.) For service outside these times a call can be logged to our answering service and the problem will be dealt with on the next available working day. (Subject to work load and Service Levels - Contract and Bank of Hour clients have immediate priority over standard, warranty calls as per agreements in place.)

Each customer that has equipment supplied to them will, on installation, be given contact information for support.

Contacting us for support:

By Telephone: 052-7443700

By email: support@direct-it.ie

You can also contact us online via our contact us page on our website

Please provide as much information as you can regarding the support required, an Order number if available and contact details on the best way to get back in touch.

Alternative contact Delivery / Installation / Payment Terms:

All prices display VAT at the applicable rate of 23% or 13.5% (service) dependant on works required, Delivery, Installation etc.

Payment on all computer systems and products is Strictly P.W.O. (Payment With Order) unless either of the following applies:

  1. That you are awaiting finance through your own bank (Confirmation required) or are approved for finance through one of our own facilities.
  2. That you DO have a current, clear credit account with us or have made prior agreement for payment directly with our accounts office. Credit terms on accounts are NETT 7 days from date of delivery only. This excludes PC systems which are always Cash with Order ONLY. Any accounts exceeding these terms will automatically be put on hold and all services will be suspended until the account is back within agreed terms. An Overdue Charge for accounts exceeding specified limits and terms which is levied at 2% per month on the overdue amount.

For information on credit accounts and detailed terms and conditions of trading please contact our office.

All Goods / Services remain the property of Direct I.T. until paid for in full.

Ordering:

If you are satisfied with the information contained within your quote and wish to proceed with an order please contact us as follows.

Cahir: (052) 7443700

Limerick: (061) 513 333

You will be required to provide a selection of information when ordering so please be patient as it may take a few minutes to process the order completely. After the order has been placed, the normal waiting time for delivery is on average 5-8 working days.  At certain times of the year this can increase or decrease depending on demand. If you have specific equipment requirements, please notify us in advance should certain items need to be sourced from other vendors. If you need to have a system installed earlier than the 5-8 day period, we will where possible try to accommodate this request. Upon ordering you may be required to sign an official order by the salesperson as a matter of standard procedure.

Any discrepancies in orders due to unavailability of stock will always be fulfilled upon stock arrival. Any shortages that occur at time of delivery will be notified to you by the engineer installing the system and will be documented on your delivery docket.

Any discrepancies in specification or quantity not apparent at time of delivery must be notified to our office in Cahir within 7 days from receipt of the equipment or otherwise the installation will be considered completed. (This excludes the provision of services such as training or any necessary work as agreed with the engineer at the time.)

Web Site:

Our website provides additional support software & downloads, Remote Login facilities and other information that may be of service.  Should you wish to purchase any additional items or require information updates on any product, please refer to the relevant section of our site. The address of this site is: www.direct-it.ie. If you wish to email us with any requests or queries our address is: sales@direct-it.ie

Technical Support /Staff:

Our Staff are fully experienced in all aspects of Setup & Training on all current and most pre-existing operating systems. We can provide hardware and software support dedicated to the particular needs of any customer nation-wide. Our Technical Support staff have decades of combined experience to make your support with us as simple and responsive as possible.

Be it Telephone, Remote support or onsite, it is our objective to provide the customer with a speedy solution even for the more minor issues encountered. (Unless hardware RTB is required.)

Supplementary Labour / Transfer / Upgrade Charges:

If information / equipment is being transferred from an existing or older computer to another e.g. old files / drives or any piece of equipment from an older or existing system, an extra charge will apply for this service if it exceeds the allocated time period for the installation. The standard rate for this service (if performed on-site) is €85.00 (Inc. Vat @13.5%) per hour or part of. (Unless a volume discount or other pricing agreement has been made). This charge applies to all situations if normal time limit of max. 1.5 hours is exceeded.

Our Quality and Service:

Apart from always trying to provide the best advice and highest quality equipment to all our customers, it is our objective to provide the most courteous and efficient service to all customers where possible.

To date we have achieved this level of service through commitment and a policy of making sure that each customer is satisfied with all aspects of our company. We have applied all knowledge gained from years of dealing with different types of customers to cover the shortcomings of others.

Our greatest recommendation is existing satisfied customers - this is the policy that we will always try to adhere to irrespective of any work / service or quantities of equipment required by you, the customer.

Complaints

Should there ever be any item or person that you have dealt with that you are not entirely satisfied with, please contact Liam Keane in our Head Office in Cahir immediately to report same or email in confidence to: liam@direct-it.ie